Cancellation Policy
Our cancellation policy ensures fairness for all clients and allows us to manage appointment availability effectively.
Our Commitment to Clients
At Awlin Beauty Medical Aesthetics, we value both your time and our clinicians’ time. This cancellation policy helps ensure appointments are managed fairly and that clinical time is used efficiently for all clients.
Each appointment is reserved specifically for you. Providing adequate notice if you need to cancel or reschedule helps us offer that appointment to another client and maintain a smooth running clinic schedule.
We understand that circumstances can change and aim to provide a clear and fair process for managing appointment changes.
Notice Required
We require a minimum of 48 hours‘ notice if you need to cancel or reschedule your appointment.
Providing sufficient notice allows us to:
Appointments cancelled or rescheduled more than 48 hours in advance can be moved without penalty.
How to Cancel or Reschedule
If you need to cancel or reschedule your appointment, please contact the clinic using one of the following methods:
When contacting us, please include:
This helps us process your request as quickly as possible.
Late Cancellations
Appointments cancelled within 48 hours of the scheduled appointment time will result in the loss of any deposit paid.
If no deposit has been taken, the clinic reserves the right to charge a late cancellation fee of up to the treatment cost.
This policy ensures fairness to other clients who may be waiting for available appointments.
Missed Appointments (No-Shows)
If you fail to attend your appointment without providing notice:
Repeated missed appointments may result in the clinic declining future bookings.
Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you within the remaining appointment time.
However:
If the appointment cannot proceed due to late arrival, it may be treated as a late cancellation.
Exceptional Circumstances
We understand that emergencies can occur. If you experience unexpected circumstances such as illness or family emergencies, please contact the clinic as soon as possible.
In genuine exceptional circumstances, cancellation fees may be waived at the discretion of clinic management.
Agreement to This Policy
By booking an appointment with Awlin Beauty Medical Aesthetics, you confirm that you have read and agree to this cancellation policy.
Appointments booked online are also subject to this policy.
Online Booking Acknowledgement
When booking an appointment through our online booking system, you will be asked to confirm that you have read and agreed to our clinic policies, including this cancellation policy.
By confirming your booking, you acknowledge that:
This acknowledgement helps ensure transparency and fairness for all clients.
